Returns & Refunds Policy

Last updated: 11 November 2026

At Uqobo Living, each piece is selected for its craftsmanship, character and story. We want you to feel confident when purchasing from us. This policy explains how returns, exchanges and refunds are managed.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law (ACL). If goods fail to meet applicable consumer guarantees, customers may be entitled to repair, replacement, refund or another remedy depending on the failure. For a major failure, customers can generally choose a refund or replacement; for a minor failure, the business may be entitled to repair within a reasonable time. Nothing in this policy excludes or restricts statutory consumer rights.

Change-of-mind returns

For an eligible change-of-mind purchase, please request a return within 14 calendar days of delivery. Items must be unused and in their original condition, with proof of purchase. Please include original packaging where reasonably possible.

The customer pays return postage for approved change-of-mind returns. The original shipping charge is not refunded; the refund covers the price paid for the eligible returned item, subject to applicable law.

Handmade pieces

Handcrafted products may have natural differences in grain, texture, colour, finish, shape, stitching or pattern. Such differences form part of their character where accurately described and consistent with consumer guarantees; they do not remove consumer rights in the case of faulty or materially misdescribed goods.

Customised and made-to-order products

For customised products including selected chairs, customers may request a full change-of-mind cancellation refund before production begins. Once production has begun, voluntary change-of-mind cancellations and returns are not available. This does not affect ACL rights.

Faulty, damaged or incorrect orders

Please contact hello@uqoboliving.com promptly with your order number, a description of the issue and photographs where available. We will assess the matter and arrange the appropriate remedy in accordance with law. Reasonable return or collection costs for eligible consumer guarantee claims will be handled as required by law.

How to request a return

1. Email hello@uqoboliving.com with your order number.
2. Identify the item and reason for the request, providing photos where relevant.
3. Wait for return instructions before sending the parcel.

Returns address: PO Box 2201, Ashgrove West, QLD 4060, Australia. Please contact us first to confirm return arrangements.

Refund processing

Once an eligible refund is approved, we will arrange payment to the original payment method where reasonably possible. The time to receive funds depends on the payment provider or financial institution.

Exchanges

We do not offer direct voluntary change-of-mind exchanges. An eligible item may be returned and a separate order placed, subject to availability. This does not affect any legal entitlement to a replacement.

Contact

Email hello@uqoboliving.com.