Shipping & Delivery Policy

Last updated: 11 November 2026

We take care preparing each Uqobo Living order for its journey to your home. This policy explains delivery methods, charges and what to expect.

Where we deliver

We ship within Australia and to selected international destinations. Availability depends on the destination, the products ordered and the carrier's size and service limits.

Australian delivery

Standard shipping is A$11 for eligible orders within Australia. The full packed order must weigh 5 kg or less and fit qualifying Australia Post flat-rate packaging. Weight alone does not guarantee eligibility.

Orders over 5 kg, parcels requiring other packaging and oversized items may require different shipping rates or an individual delivery quote. The delivery postcode and chargeable weight are considered when obtaining a quote. Chargeable weight is the greater of actual packed weight and cubic weight, calculated from packed dimensions.

Some items, including oversized chairs and bulky cushions, may require an alternative courier. For quoted orders, request a delivery quote from your bag before payment, or email hello@uqoboliving.com. We will confirm the delivery charge and full order price before providing a secure payment link.

Express shipping: Express services are currently quoted individually rather than charged at a flat rate at checkout. Contact us if you need express delivery.

Free shipping is not offered at present.

Shipping rates are currently configured within Shopify; we do not currently provide live Australia Post postcode-and-cubic-weight carrier calculations at checkout. Any rate shown at checkout should be checked for eligibility against the rules described above.

International delivery

International deliveries are currently offered by individual quote, subject to destination and carrier availability. Please request a delivery quote before placing or paying for your order. The recipient is responsible for any applicable destination import duties, taxes or customs clearance charges unless expressly stated otherwise.

Processing and dispatch

Ready-to-ship orders are generally prepared within 2–3 business days after payment confirmation. Orders placed during weekends or public holidays may be processed the next business day. We will advise if significant delays arise.

Estimated transit times

• Australia standard: 2–6 business days after dispatch.
• Australia express: 1–3 business days after dispatch where available.
• International standard: 5–10 business days after dispatch, depending on destination.

These are estimates, not guaranteed dates. Carrier delays, remote locations, peak periods and customs checks can affect delivery. Applicable legal rights remain unaffected.

Made-to-order products

Customised chairs generally require 5–7 business days for production before dispatch. Special production or delivery arrangements will be communicated where relevant.

Tracking and carriers

We use Australia Post for eligible deliveries and may use alternative couriers for oversized items. Tracking details will be provided after dispatch where available.

Delivery details

Please provide a complete and accurate delivery address. If details need changing, contact us promptly; we will try to assist before dispatch but changes cannot be guaranteed once fulfilment has started.

Lost, damaged or delayed deliveries

Contact hello@uqoboliving.com if delivery is lost, delayed or damaged. We will investigate with the provider and arrange an appropriate outcome in accordance with applicable consumer rights.